Support policy

What we support

Support covers TurtleCenter installation, use, error investigation, and improvement requests. First check the User manual, FAQ, Troubleshootingand send anything that remains unresolved.

Supported versions and support periods will be posted when finalized. TODO

Submissions and publication

Questions and requests go through Ask a questionprivately. We do not discuss personal circumstances or individual submissions on a public board.

Only conclusions approved by Forge Squad are published when public communication is needed. Review discussions and individual conversations remain private. Confirmed changes and shared guidance appear in Resolved requests or Announcements.

Information that helps us investigate

Send the minimum information needed to understand the error. Useful details include the time, Windows and TurtleCenter versions, first error text, the step just before failure, and a screenshot.

We do not accept sensitive information. Do not send passwords, API keys, access tokens, credential files, or original databases. If something appears necessary, check the team's instructions first.

Replies and handling

Submissions are reviewed against verifiable facts. We ask for additional information through your registered contact method when needed. Unconfirmed features or schedules are not presented as final.

Response times and prioritization criteria will be published when finalized. TODO

Pricing

The fee is $60 per center per month, with one 15-day trial per email ID. See the pricing pagefor details.