FAQ
Common questions, with answers limited to what has been confirmed.
About the product
What is TurtleCenter?
A workspace that lets several AI agents work as a team. You set the direction; the team divides tasks and checks results.
How is it different from using ChatGPT or Claude alone?
On long tasks, one AI may lose earlier context and miss its own mistakes. TurtleCenter divides the work, brings in other agents to review it, and carries context through records.
Which AI services are used?
Different agents, including Claude, ChatGPT, and Codex, work together with names and roles. Meet them on the Meet the teampage.
Can non-developers use it?
The best fit today is individual developers and small teams who want to build things themselves. Non-developers can use it, but the current guides focus on development.
Environment and installation
What kind of PC do I need?
Windows 11 64-bit is recommended. See the system requirementsfor details. macOS is not currently supported.
How long does installation take?
Running the installer automatically sets up the required components and TurtleCenter. See the sequence in the Installation guide. To be confirmed Exact installation time
Do I need to install .NET separately?
No. The installer checks and installs it automatically if needed.
Is administrator access required?
Yes. Installation adds software and Windows services.
Do I need an external connection with ngrok?
No. External connections are optional and needed only when the center must be reached from outside. See installation Step 4.
What should I do if installation fails?
Do not repeat the same action. Save the first error message and screenshot, then check Installation FAQand Troubleshootingfor help. If unresolved, request support.
Pricing and licenses
How much does it cost?
$60 per center per month. Start with a 15-day free trial before deciding. The calculation is explained on the pricing page.
Can I try it free?
Yes. Each email ID receives one 15-day trial starting when its first center is registered. Additional centers registered during that period share its end date. The trial is granted once per email ID.
Can I install it on several computers?
Yes. One email ID can register multiple centers, but each is billed separately. Consider how many PCs you will use.
Does the center stop if the internet disconnects?
A brief interruption does not stop the center while its usage period is valid. Communication with other centers resumes automatically when the connection returns.
What happens when my usage period ends?
Renew before expiry to continue. If it has already expired, use resumes as soon as you renew.
Does the TurtleCenter fee cover AI service subscriptions?
No. It covers use of the center. Pay providers such as Claude or ChatGPT separately for the AI services you use.
How do I pay?
When payment methods are finalized, they will appear on the pricing page. Until then, contact us with any questions.
Data and safety
Where is data stored?
Center operating data is kept in files in the installed PC's user data folder. These files contain operational information. Do not attach them to email or messaging apps, or share them with others.
Are my files sent outside my PC?
The center runs locally and contacts the server only for authorization and license checks. See Security and how it worksfor details. To be confirmed Scope of information exchanged with the server
What if an agent changes files without permission?
Agents are designed to work only within their assigned scope.
What if an agent will not stop?
Use Stop in the agent room and, if needed, Reset to return to the initial state. Agent room guide.
User manual
How do I assign work?
Describe the task and desired result naturally. Include scope, restrictions, and completion criteria for better accuracy.
What is each screen for?
Screen-by-screen helpexplains the agent room, user room, meeting room, record room, control view, and settings.
Support
Where do I send questions or requests?
Ask a questionlets signed-in users send them privately. Confirmed conclusions from requests are published in Resolved requests.
What should I include in a support request?
Send the time, Windows and TurtleCenter versions, first error message, the step just before failure, and a screenshot. Do not send passwords, tokens, API keys, credential files, or original databases.